Q: Do you ship to XY country?

A: Yes, we ship to all countries except for mainland China, Indonesia and Bolivia where shipping is unfortunately not available for logistics reasons.

Please note we also can't ship to military addresses (APO / FPO).

Q: How long does it take to ship?

A: All orders are processed within 2~7 business days.

We pack and ship immediately and have your shipment on the way as quickly as possible, usually between 5~12 business days.

US domestic deliveries usually take 7~22 business days and international deliveries usually take 3~8 weeks, depending on the supplier, your location and customs controls.

Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, vandenbergprophotography.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

If you have ordered more than one item, it is very likely that you’re going receive them separately. Each item has its own tracking code.

Q: How do I track my order?

A: To track your order, please use this link: https://global.cainiao.com and enter your tracking code. It offers a comprehensive view of your shipping details.

Q: Can I make changes to my shipping address after I place my order?

A: Changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.

Q: When will I receive tracking information?

A: Within a week of your order being fulfilled (shipped), you will receive a notification email containing your tracking number.

If you do not receive such an email within 7 business days, please contact us!

Q: My shipment is still in transit after the suggested delivery time, what do I do?

A: Please note in the countries below, customs clearings may cause a several weeks delay in delivery:
Argentina
Chile
Colombia
Costa Rica
Egypt
Guadeloupe
Honduras
Iran
Iraq
Jamaica
Jersey
Jordan
Kuwait
Lebanon
Martinique
Mauritius
Mexico
Monaco
Morocco
New Caledonia
Peru
Philippines
Puerto Rico
Reunion
Taiwan
Turkey

Q: Is there free shipping to XY country?

A: Shipping itself is free* but local duties and customs clearings may affect the final price. It is the customer’s responsibility to learn about these extra fees.

*To the following countries, free shipping is unfortunately not available, and a charge of $8.99 will be added to the total amount:
Bahrain

Bermuda
British Indian Ocean Territory
Colombia
Faroe Islands
Grenada
Guadeloupe
Hong Kong
Iceland
Isle of Man
Jamaica

Jersey
Laos
FYR Macedonia
Maldives
Malta
Martinique
Peru
Reunion
Peru
Saint Barthelemy
Saudi Arabia
Seychelles
St. Vincent
Taiwan